The Raw Feed
Where technology and culture collide

Wednesday, June 27, 2007

What Hit Tokyo Mango? Blame GoDaddy!

Last week, while checking my favorite blogs, I found -- to my horror -- the Tokyo Mango blog replaced by some generic GoDaddy page. Of course, I immediately blogged the discovery. After a day or two, Tokyo Mango was back. I didn't want to be spreading now-false information, so I removed my blog post. Today, the editor of the blog, Lisa Katayama, shot me a note explaining what happened, so I thought I'd pass it along:

Hey there Mike,

I saw your post on The Raw Feed about my blog. Thank you for calling Tokyomango one of the coolest Japan blogs, that's nice of you. It's true — for the past week, my blog has been dead, and I haven't had a chance to tell my sob story because I've been too busy trying to fix it. But I finally decided that it's time to speak out. Feel free to post this on your blog. My word of advice to the masses: Don't Ever Go to Daddy. He won't help you when it need it most.

Here's what happened: I signed up for Free Hosting on GoDaddy.com, which is where I bought the domain name Tokyomango.com. As soon as I did that, Tokyomango.com died. I was like, hmmm. So I called customer service. They said, oh ok no problem. We'll fix it. Messed with the DNS settings, asked if there was anything else they could help me with, and then sent me a customer satisfaction survey. I didn't fill it in because my site still wasn't up. Opened a help ticket with TypePad to make sure everything was kosher on the blog side. They said, the mapping is off. Called GoDaddy again. They said, the last person you talked to had it wrong. Now we'll fix it. Then wait 48 hours. I waited. Nothing. Consulted TypePad again. Repeat. It's been a week of talking to GoDaddy every day and each and every person has said something different. Ditto with TypePad—their people seem a little brighter but they don't have a phone number so when it comes to shitty customer service and stupid people they pretty much cancel each other out to be just as shitty as the other.

In the meantime, this glitch has left a huge void in my professional life. Posting on Tokyomango.com has been my source of fun and refuge in an otherwise much more serious career as a writer. I'm hoping it will be back up by the end of the week, but I also realize I'm at the mercy of a bunch of people who don't really know what they're doing.

But I'm working on a new and improved kick-ass redesign, and when I launch that I'm moving to WordPress for blog software and Laughing Squid for domain and hosting.

Thanks Mike!

Lisa
Thanks for the info, Lisa -- we're looking forward to your redesign!

Comments:

Anonymous kenneth said...

You should point out that you can still access her blog by going to http://tokyomango.typepad.com/

Wednesday, June 27, 2007 4:17:00 PM  
Blogger Ted Johnson said...

I have been using godaddy.com for years. They don't offer free hosting. I have never had a problem with godaddy and I have over 20 domain names registered or hosted with them (I do this for friends and organizations), and thus far no problems. The only thing I don't like about godaddy.com is their cluttered interface, versus netsol.com which is cleaner and easier to use, but godaddy has the best prices. There you have it.

Wednesday, June 27, 2007 6:55:00 PM  
Blogger cj said...

I too have been using GoDaddy for years with hundreds of domains registered with them. I have had excellent luck with their tools, customer service, and pricing. Granted I'm your non-typical "advanced user", but I can get DNS changes in for propagation in under an hour, and they support TXT / SPF records. Yay!

Wednesday, June 27, 2007 9:24:00 PM  
Anonymous Anonymous said...

I have two sites on godaddy. Sevice has been excellent. As someone mentioned the interface is as mixed up as a dog's breakfast and as visually confusing as confetti BUT when I moved my site to them my spam went from 200/day to 2/day. Go Godaddy!

Thursday, June 28, 2007 8:30:00 AM  
Blogger Tobias Bray said...

I'm very late to the party here, but Godaddy is more concerned with selling you something at every turn than providing a simple and elegant interface. Having learned and mastered cPanel and Sphera, I find GoDaddy impossibly complex and more difficult than necessary to get the simplest of things accomplished.

I'm stuck with them because a new client's last webmaster thought it would be easy to overcharge for a template site hosted at GoDaddy.

Tuesday, July 08, 2008 1:02:00 PM  

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